Service blueprint · Diagram Design

Trial to paid — what the customer never sees

Trial to paid — what the customer never sees Service blueprint of a trial-to-paid path across five stages, with customer and frontstage actions above a line of visibility and a focal backstage dunning-job timeout under Hit the limit. STAGE 1 Sign up STAGE 2 Activate STAGE 3 Hit the limit STAGE 4 Upgrade STAGE 5 First invoice EVIDENCE Welcome email Product UI Paywall Checkout form PDF invoice CUSTOMER Create account Use product Retry payment Pick plan Read bill FRONTSTAGE Welcome In-app nags Pay modal Checkout Receipt BACKSTAGE CRM write Usage meter dunning-job timeout dunning-job · 4h Tax calc Ledger SUPPORT Email Analytics Card processor — GL LEGEND Line of visibility Backstage layer Focal cell · timeout